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What can I do if I am not receiving email messages from a group I joined?

Here are some things you can check:

  • In Groups.io:
  • In your email client or the email provider’s webmail interface:
    • Have you set a filter that blocks or redirects some (or all) group messages?
    • Are group messages getting delivered to your email service’s spam (or trash or other junk mail) folder?
    • Are you using Microsoft Exchange for your email? If so, send an email to support@groups.io and inform them that you are using Exchange. The support team will make an adjustment so all group email messages sent to you will have the From line rewritten, which will fix the issue.

Updated: September 21, 2026

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2FA account settings analytics Android app app cover photo credit card on file dark mode downgrading Emailed Photos album extra member data Groups.io mail servers guidelines iOS app IP addresses items per page keyboard shortcuts logging in member labels mobile app moderation settings past members payers privacy settings private groups public groups sessions signatures Slack synchronization social logins spam control settings spam reported message summaries Tapbacks threading two-factor authentication upgrading username videos visibility web/app notifications Terms